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  1. AXS Help Centre ANZ
  2. Receive and Use Tickets

Receive and Use Tickets

Ticket Delivery, AXS Mobile ID, E-tickets and more..

AXS Mobile ID

  • How will I know my tickets have been delivered to my account?
  • Can I add my ticket to my phone’s wallet?
  • What if I lose my phone or it runs out of battery?
  • Does my phone need to be on local time?
  • I bought tickets as a gift for somebody - how do I give these to them if I am not attending the event?
  • What about the recent system of putting names on tickets – how does this work with AXS mobile ID?
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Ticket Delivery

  • What is Delivery Delay?
  • What are the most common delivery methods?
  • Are e-tickets different from digital tickets?

e-Tickets

  • How do I print my e-tickets?
  • I can’t print my e-tickets. What do I do?
  • What is an e-ticket?

Box Office

  • Can I leave a ticket at box office collection for a friend?
  • When does Box Office Collection open and close?
  • What is Venue Collection?

Post

  • What do I do if I have not received my tickets in the post?
  • When were my tickets posted? How long does it take to receive them?
Refund Policy

Customer Support Opening Hours

Monday to Friday 9am to 5pm (AEST)
Saturday and Sunday - Closed