Does my phone need to be on local time? Yes - to help ensure entry, please ensure your phone is set to the country's time zone. Related articles I bought tickets as a gift for somebody - how do I give these to them if I am not attending the event? Why can't I see my tickets in the AXS app? What if I lose my phone or it runs out of battery? How do I get the AXS App? Do I need the AXS App to use my AXS Mobile ID?