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  1. AXS Help Centre ANZ
  2. Receive and Use Tickets

Receive and Use Tickets

Ticket Delivery, AXS Mobile ID, E-tickets and more..

AXS Mobile ID

  • How will I know my tickets have been delivered to my account?
  • Can I add my ticket to my phone’s wallet?
  • What if I lose my phone or it runs out of battery?
  • Does my phone need to be on local time?
  • I bought tickets as a gift for somebody - how do I give these to them if I am not attending the event?
  • What about the recent system of putting names on tickets – how does this work with AXS mobile ID?
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Ticket Delivery

  • What is Delivery Delay?
  • What are the most common delivery methods?
  • Are e-tickets different from digital tickets?

e-Tickets

  • How do I print my e-tickets?
  • I can’t print my e-tickets. What do I do?
  • What is an e-ticket?

Box Office

  • Can I leave a ticket at box office collection for a friend?
  • When does Box Office Collection open and close?
  • What is Venue Collection?

Post

  • What do I do if I have not received my tickets in the post?
  • When were my tickets posted? How long does it take to receive them?
Refund Policy

Customer Support Opening Hours

Monday to Saturday 9am to 8pm (AEST)
Sunday 9am to 7pm (AEST)