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  1. AXS Help Centre ANZ
  2. Accessibility and General Questions
  3. General Questions

General Questions

  • How should I prepare for an event?
  • I can't access AXS.com or I can't log into my AXS account
  • How do I get into the venue with AXS Mobile ID tickets?
  • How does the system give fans security?
  • Customer Support Public Holiday Operating Hours
  • I have General Admission tickets - are there seats for this show?
  • COVID-19 event advice updates
  • Where can I find the Privacy Policy for Australia?
  • Where can I find the Purchase Agreement for Australia?
Refund Policy

Customer Support Opening Hours

Monday to Friday 9am to 5pm (AEST)
Saturday and Sunday - Closed