Unable to login
If you're unable to access www.axs.com/au or your AXS app, this is likely related to the device or network connection you are using. It may also be related to security measure we employ on our website. To protect fans, we actively identify and block bots from visiting or using our site.
Unfortunately, sometimes fans can be mistakenly identified as a bot. If you’ve been blocked accidentally, it may be the result of our bot restriction measures or related to the device or network connection you are using.
Here are some troubleshooting steps to try:
- Make sure to turn off any VPN service on your device as it may be blocking access to our website.
- Try logging into the AXS website - not just the app.
- Try using your mobile data on your phone.
- Try deleting and re-downloading the app, as you may not have the latest version.
- Try logging in with a new device, such as a laptop.
- Try logging in from a personal device as opposed to a work device if you are using one.
- Empty your cache and cookies.
If you are still experiencing issues, you can send us a message here and we will get back to you as soon as possible.