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  1. AXS Help Centre ANZ
  2. Melbourne Park FAQs
  3. AXS and Ticketek

AXS and Ticketek

  • What is AXS?
  • Why is Melbourne Park changing ticketing partners?
  • How do I know if my tickets are from AXS or Ticketek?
  • How do I know if my tickets are from AXS or Ticketek?
  • Do I need to download the AXS app?
  • I bought my tickets through Ticketek, but now I have AXS tickets. Are they still valid?
  • My tickets are no longer showing in my Ticketek account, what do I do?
  • Ticketek said my ticket delivery is delayed. When will I receive my ticket?
  • Is my accessible booking still valid?
  • Will my existing Ticketek account still work?
  • I purchased the Refundable Tickets add-on through Ticketek. Is it still valid?
  • Will I be charged any additional fees to use AXS?
  • I purchased tickets through Ticketek, what personal information will be shared with AXS to transfer the ticket?
  • I purchased Ticketek tickets through a third-party reseller, are they still valid?
  • Who do I contact about my tickets?
Refund Policy

Customer Support Opening Hours

Monday to Saturday 9am to 8pm (AEST)
Sunday 9am to 7pm (AEST)