GENERAL
Presale
Accessibility
- Can I book using a Companion Card?
- What if my accessibility needs change after purchase?
- Who can I contact for specific accessibility questions?
- What if accessible tickets are sold out but general tickets are available?
- What if accessible tickets aren’t showing on the map?
- How do I purchase accessible tickets?
Ticket Purchasing
- Can I buy tickets as a gift?
- Why can’t I select my exact seats?
- Are there booking fees?
- What payment methods are accepted?
- Can I open multiple browsers or tabs to get through faster?
- How long will I be in the queue?
Post-Purchase & Ticket Management
- Can I add Ticket Protection post purchase?
- What are AXS Mobile ID tickets?
- When will I receive my tickets?
- Can I transfer tickets?
- Can I resell my tickets?
- Can I add tickets to my phone wallet?
Ticket Protection & Refunds
Troubleshooting & Support
- Why aren’t my tickets eligible for transfer?
- Why can’t I access my mobile tickets yet?
- I'm not able to login or create an account - Getting an error stating "Are you a real fan?"
- Why do standing tickets show a row and seat number?
- My tickets aren’t showing in the AXS App
- I bought tickets from a third party. Are they legitimate?