Ticket Protection (Powered by XCover)
If you purchased Ticket Refund Protection at checkout, your cover is provided and managed by XCover.
AXS does not assess, approve, or process these claims.
Need to make a claim?
Go directly to:
Claims must be submitted within 15 days of the event date.
Questions about your protection?
Please contact XCover directly via your XCover account or the confirmation email you received after purchase.
They handle:
All claims
Required documentation
Approvals or declines
Refund payments
Cancellations of protection
Important
Ticket Refund Protection is separate from AXS ticket terms and conditions.
For full details, please refer to your XCover certificate.
If you need help with your actual ticket order, AXS can assist.
If it relates to Refund Protection, XCover is your point of contact.