Can I exchange my seats for better ones if they become available? Tickets have a "no refund, no exchange" policy. We recommend checking the venue's website where your event will be held to see if they permit any exceptions to that policy. Related articles I was relocated from my original seat location. Why has this happened? How do I get paid for tickets I sell? The event was cancelled/postponed - how do I get a refund? Can I get a refund if my tickets don't arrive in the post? What if the event is sold out of standard tickets?