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  1. AXS Help Centre ANZ
  2. AXS App

AXS App

App Basics and Help

App Basics

  • Why can't I see my tickets in the AXS app?
  • Do I need the AXS App to use my AXS Mobile ID?
  • Why was AXS Mobile ID launched?
  • How do I get the AXS App?

App Help

  • I'm not able to login or create an account - Getting an error stating "Are you a real fan?"
  • What app permissions I am asked to give?
  • What if there's no internet or Wi-Fi at the venue?
  • I can't login - how do I reset my password?
Refund Policy

Customer Support Opening Hours

Monday to Friday 9am to 5pm (AEST)
Saturday and Sunday - Closed