My event has been relocated to another venue. What do I do? In most cases your original tickets will be accepted at the new venue. Look out for direct communication with additional details. Related articles The event was cancelled/postponed - how do I get a refund? I can't access AXS.com or I can't log into my AXS account How will I know if my purchase was successful? Can I get a refund if my tickets don't arrive in the post? How do I get paid for tickets I sell?