If your event has been moved to a new venue, don’t worry, your tickets are still valid for the new location.
Your AXS Mobile ID will automatically update with the new venue details and no action is required. We’ll email you with all the details, including the new venue address, event time, and any changes to entry requirements.
If you can no longer attend, refund options will be outlined in that same email. Please follow the instructions provided to request a refund within the specified timeframe.
If the new venue is 18+ only, any tickets purchased for patrons under 18 will be automatically refunded to the card used for purchase.
For any other questions, you can contact our AXS Customer Support team.