Why am I in a waiting room or queue? Waiting rooms and queues are used to manage high demand and ensure fair access to tickets. Related articles How do I know if tickets are still available? How long will I be in the queue? When does Bigbang General Public sales start? I'm not able to login or create an account - Getting an error stating "Are you a real fan?" I can't access AXS.com or I can't log into my AXS account