Wi-Fi and internet aren’t always reliable. With that in mind, the AXS App has been tailor-built to overcome connectivity obstacles.
Your AXS Mobile ID QR code will generate even if there is no internet connection or Wi-Fi. All you need to do is ensure that you login to your account on the app at least once with a connection (if you have an e-ticket, make sure to login at least once after buying your tickets). After that, you will see a prompt at the top of the screen when the app noticed connection issues so you can access your tickets offline.
If you are having additional trouble accessing your ticket at the gate, staff at the venue’s box office should be able to assist you. It will help if you have your ID, the card used for ticket purchase, and the purchase confirmation email available.